Refund Policy

Last updated: July 25, 2026

The short version

Full refund within 30 days, no reason needed. You don't have to justify it, and it doesn't matter how much you've used the app. Email support@spotthecue.com and we'll take care of it.

What can be refunded

Spot the Cue has one paid product: Full access, a one-time $19.99 unlock. It is not a subscription, so there is nothing to cancel and nothing that renews. The free tier costs nothing and needs no refund.

If you bought on this website

Email support@spotthecue.com from any address, or use the refund link on your emailed receipt. Tell us the email address you used at checkout if it's different from the one you're writing from.

Payments are processed by Polar (Polar Software, Inc.) as merchant of record, so refunds are issued through Polar to your original payment method. They typically appear within 5–10 business days depending on your bank. “Polar” is also what appears on your card statement — if you don't recognize a charge from us, that's why.

Once a refund is issued, the unlock is withdrawn and the app returns to the free tier. Your practice history and progress are not deleted.

If you bought in the iOS app

Purchases made through Apple's in-app purchase are handled entirely by Apple, and we cannot issue refunds for them even when we'd like to. Request one at reportaproblem.apple.com, signed in with the Apple Account you bought it with.

After 30 days

Write to us anyway. If something went wrong — it didn't work on your device, you were charged twice, you bought it twice by mistake — we'll sort it out regardless of the date.

Your statutory rights

This 30-day promise is offered voluntarily and is in addition to any rights you have by law. Consumers in the EU and UK have a statutory right to withdraw from a distance purchase within 14 days; for digital content that right is normally waived at checkout when you ask for immediate access, which is what unlocks the app straight away. Those statutory rights are handled by Polar as the seller and nothing here reduces them.

Contact

support@spotthecue.com — we aim to reply within two business days. See also Pricing, Terms of Use and Support.