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Out & about · Social story

Returning something to a store

Bringing it back and getting a refund.

1
Bring what you need

Take the item and your receipt (paper or email). Returns are easiest within the store’s window — often 30 days.

2
At the counter

Go to customer service or any register and say you’d like to return something.

💬 “Hi, I’d like to return this, please — here’s my receipt.”
3
They may ask why

“It didn’t fit” or “I changed my mind” is enough. You don’t owe a long explanation.
4
Getting your money back

Refunds usually go to your original payment. If there’s a snag, calmly ask for options or a manager.

That’s the free preview. The full story — all 4 steps, each with a picture — is part of full access in the app, along with every other story. These ones are free start to finish: Ordering at a coffee shop, A routine doctor’s visit, A job interview.

Open the app →