Appointments · Social story

Calling customer service about a problem

Getting an issue resolved calmly.

1
Get set up

Have your account or order details and the issue written down. Expect a menu or a short wait — that’s normal.

2
Explain calmly

State the problem and what you’d like to happen in a sentence or two. Calm and clear gets better help than upset.

💬 “My order arrived damaged — I’d like a replacement or a refund.”
3
If you’re stuck

It’s okay to ask for a supervisor or to repeat your issue. Asking for a reference number is smart.

💬 “Could I get a reference number for this call?”
4
Closing

Confirm what will happen and by when, and note it down in case you need to follow up.

That’s the free preview. The full story — all 4 steps, each with a picture — is part of full access in the app, along with every other story. These ones are free start to finish: Ordering at a coffee shop, A routine doctor’s visit, A job interview.

Open the app →

🎧 Calling customer service about a problem